Disputes

Our Disputes team works independently

with checks in place to ensure impartiality and transparency. Beyond resolving individual cases, the insights we gain from disputes help us improve assurance processes and address emerging risks across the systems we oversee.

We encourage stakeholders to contact us if they have concern(s). Your feedback helps us protect the integrity of certification schemes and strengthen trust in sustainability claims. 

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Find the right channel for your feedback

Use this guide to quickly find the mechanism best suited to your concern.

Dispute mechanism